20 Point Appraisal

20-Point Appraisal Program

The IADA’s 20-Point Appraisal Program establishes standards that assure quality control for all customers of IADA members, and in addition furthering vehicular safety standards. In making an appraisal, every IADA member will:

  1. Prepare a detailed appraisal utilizing knowledgeable and experienced personnel.
  2. Give proper identification of vehicle including VIN, year, make, model, body style, and list of equipment.
  3. Describe condition of vehicle.
  4. List unrelated damage.
  5. Provide description or picture of point of impact.
  6. Stipulate accurate time allowances on all items to be repaired or replaced.
  7. Consider replacement allowances only when parts cannot be economically or properly repaired.
  8. Consider the use of L.K.Q. parts, where applicable, when a savings can be realized.
  9. Recommend the use of recycled or after-market parts when applicable.
  10. Remove overlap on related operations.
  11. Identify betterment or depreciation when applicable.
  12. Recommend appearance allowances when applicable.
  13. Consider plastic and vinyl damage repair where practical.
  14. Report related towing and storage charges.
  15. Upon request, show A.C.V. and salvage figures on all vehicles considered to be Borderline or Total Loss.
  16. Obtain agreement with repairer unless instructed otherwise by customer.
  17. Reinspect any hidden or additional damage and document as necessary.
  18. Maintain a quality control program which includes field reviews of appraisers.
  19. Pursue an ongoing training program involving new design changes and repair procedures.
  20. Conduct all business in a professional manner.